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Shipping & Returns

Europa Cosmetica ships to most countries worldwide. Please refer to your country below for further details. Orders are dispatched within one business day of receipt.


 United States
Shipping is provided by USPS First-Class. Delivery usually occurs in 5 to 7 business days.
Please allow a few additional days for rural and remote areas, Puerto Rico and Hawaii.
Shipping is avaliable to APO/FPO/DPO addresses.
Free shipping is provided on all products.



Refunds and Returns
Any problems with items you receive must be reported to us within 14 days of receipt. We guarantee money back refund without question if the product is defective in any way. Items must be returned in the original condition in which they were received.


Returns for change of mind are allowed within 30 days of receipt if the product is unopened and unused. You are responsible for return costs.


Please contact our orders department at the Help Desk so that we can authorise the return and provide the best returns address for your location and products ordered. Please send the item via registered post and include the original packing slip for order identification. Once the order has arrived back at our warehouse a full refund will be provided. Returned items will be only be refunded using the same method used to make payment for the order. Return postage will be reimbursed in the case of damaged, defective or incorrectly sent items.


Fragrance Returns
Fragrances are considered dangerous goods by Postal Services which means they are unable to be set through general post. We are happy to accept fragrance returns but it is your responsibility to organise and cover the cost of these. Because of this please choose your fragrance orders carefully.


Enquiries
If you have any questions about the status of your parcel shipment or our returns policies please contact the Help Desk